While you might believe that customer surveys are the only way that you can learn anything new and insightful about your business, you will find that exit surveys can provide you with information that is even more detailed from sources that are completely different from your customers. When you give an exit survey to an employee, you are giving them free reign to tell you exactly how they feel about your business for better or worse and that means that you will be able to learn exactly what they are thinking. The insights that you can gain from exit surveys can be an extremely useful tool that will help you to improve your company in the future.
When you give an exit survey, you will give your soon to be ex-employee the chance to have some alone time with the questions so that they can delegate honest answers about their experience with your company. It is important that your exit survey asks questions that are more thought provoking and less general so that they can provide you with information that is actually worth taking into account. Using an exit survey as a tool rather than a courtesy can help your business to improve in many areas and keep it from making simple mistakes over and over.
The most important thing for you to do is to actually listen to what employees right in their exit surveys and really take the time to absorb the information. You should easily be able to tell the difference between employees that are just being belligerent or mindlessly courteous, and those who actually have a vested interest in giving you real feedback. Giving yourself the opportunity to digest what they write can help you to learn some things about your business and even yourself that you may not have known.
Of course, the other side of this coin is to make sure that your exit survey is in the right format and is asking the right questions. To do this, you should look online for the right information. There, you can the best surveys to purchase and download for your business.
Once you start using surveys for your customers as well as your employees, you will get a grander picture of your establishment. This will help you to run a much better company. It can even help you to improve company retention.