Phones have become synonymous with daily life for the vast majority of people here in the United States, especially smart phones. On a smart phone, you can do just about anything. You can make phone calls, of course, but you can also text people, you can send emails for both work reasons and personal reasons, and you can even browse the Internet (likely looking at your various social media accounts). Some people even read books or watch movies on their phones as well. In fact, cell phones and smart phones have become so widespread and prevalent that more than ninety percent of all people here in the United States will actually have their phone within arm’s reach at just about every single hour of the day.
Because of the widespread usage of phones, on call after hours answering services have become more important than ever before, as have all answering services and customer service aspects of any given business. In the age of the cell phone, of the smart phone, customer service rep
91% of all U.S. citizens have their mobile device within reach 24/7, but if you’re among the 9% who doesn’t bring their phone everywhere they go, you might want to consider a 24 hour answering service to make sure your calls are being answered professionally and promptly. A 24 hour answering service is generally most beneficial for businesses that consistently receive high volume calls, but small businesses can benefit as well. If you’re considering investing in a phone answering service or specialty answering service, here’s what you should know.
A 24 hour answering service can add a level of professionalism that you just don’t see in other business models. Put yourself on the other end of the line for a minute — wouldn’t you rather talk to a real, live person than be stuck listening to prer