Phones have become synonymous with daily life for the vast majority of people here in the United States, especially smart phones. On a smart phone, you can do just about anything. You can make phone calls, of course, but you can also text people, you can send emails for both work reasons and personal reasons, and you can even browse the Internet (likely looking at your various social media accounts). Some people even read books or watch movies on their phones as well. In fact, cell phones and smart phones have become so widespread and prevalent that more than ninety percent of all people here in the United States will actually have their phone within arm’s reach at just about every single hour of the day.
Because of the widespread usage of phones, on call after hours answering services have become more important than ever before, as have all answering services and customer service aspects of any given business. In the age of the cell phone, of the smart phone, customer service rep